Everything you need to know: FAQs
With you every step of the way, here is some guidance as to what you can expect from the second you consider your costume journey with us at The Costume Store Online. If you still have questions, we’re to help, contact us today.
Can you offer me guidance in choosing costumes?
We have a wealth of experience in both costume fitting for productions and complete costume design. We will happily guide you through costume choice and fit in and link in with the director’s vision for the production.
Can I check if costume or set is available?
Email or phone and we can let you know if those items are available for when you need them – or you can fill out the Contact Form.
Do you create bespoke costumes?
Yes, we can create costumes such as transformational dresses to suit your production and your individual actor.
How much do you charge?
Costs depend on the character and the production and will vary on the number of items you require. Once we have some details on age range and size we can supply an outline quote. Hire costs are for one week, 7 days, with further weeks charged at 50% of the original hire costs.
What information will you need from me?
It’s best if we have a phone call to discuss exactly what you would like to achieve and for when, but as a guide we’d need to know:
- The name of your Production or event
- The age range of your Cast
- The number of performers in your Cast
- The production dates
- The location of the production/performance
- Your main contact name, email address and telephone number
Then we can start to work our costume magic…!
How do you deliver the costumes?
We use Parcel Force who will deliver and pick up. We also deliver by van dependant on distance and timings. Delivery costs are not included in the costume hire and will be itemised separately. Costumes can be collected with prior arrangement.
When we're ready, how do we book?
Once we’ve thrashed out and fine-tuned what you are looking for, for whom, how many and when, we’ll send you over some forms to complete and return. These will include:
- Booking form
- Deposit form
- Disclaimer form
- Detailed measurement form
- Costume plot form.
…but Brendan or Eve will take you through the process so that they understand the brief fully to be able to provide you a detailed and outlined final quote.
Can we visit and do you do fittings?
Yes, you can visit us and we would be delighted to see you but you would need to make an appointment first, to make sure we are in.
We have a fitting room, and you can try on your costumes and have measurements taken.
If you would like to arrange an appointment, please use the Contact Form, email us directly at info@thecostumestoreonline.co.uk or call us on 07926 442453.
Do you have animal costumes?
We have a wide range of animal costumes for children and adults, ranging from simple ears and tails to full mascot type outfits.
Do you hire wigs, props and footwear?
We have a selection of wigs ranging from period to modern day and a small selection of props. We do not hire footwear.
Do you hire evening wear for special occasions?
Yes, we do. We have cocktail dresses to ball gowns. Please contact us to talk about your requirement.
Do you hire panto and dame costumes?
Yes, we have a selection of Dame costumes and can create individual costumes for your production. We have a number of chorus sets that fit into many pantos and can accessorise to your needs.
Do you supply fancy dress?
We don’t supply individual costume but can cater for group bookings for events.
